ABOUT THE DIRECTOR AND THE ITM ENTREPRENEURSHIP
Juan Pacheco founded IT Montevideo in March 2016.
- John is IT professional for 15 years (2000-2015) and has worked at companies such as IBM, Bull, Sabre Holdings and Urudata among others.
- IT Montevideo was born as a result of the outsourcing of the Zen systems enterprise infrastructure. Of such way ITM starts operations with a portfolio of clients with contracts of different scope.
International level IT Technical Support
Our differential in the market is personalization, quality and scope of the service in relation to the cost.
The best relation cost-benefit of the market. Highly personalized service with the best attention. Ask for reference of cases of success of companies that chose for our services.
- Highly qualified staff technically and in customer service.
- We use methods and tools of first level.
- Support the operational everyday ensuring the continuity of the business.
- Work detecting and addressing deficiencies of form constant.
- We are professional, dynamic, pro-active, creative, entrepreneurs, persevering, responsible, kind, educated and skilled in technology.
|Cost per month
|Help desk||Service technician on site||Monitoring of services||Backup of data|
|L to V from 9 am to 6 pm||L to V from 9 am to 6 pm||7 x 24 x 365||On site and towards Internet|
Monthly fixed cost – 5 hours of support per month – maintenance General of infrastructure IT – desktop application maintenance – support technique of incident – monitoring service 7 x 24 x 365 – advice and training the user – security corporate Firewalls, Antivirus, backup – configuration of operating systems and New Hardware – servers management
Attend all their queries and incidents via phone, whats app, skype, email electronic or web of support.
If necessary we request access to your PC to help you remotely. This method makes it possible to address queries and incidents instantly and resolve them quickly.
If necessary a technician moved to his place of work.
PLUS: Highly qualified staff technically and in customer service.
Service technician on site
Technical delivery for those tasks that require it, such as: PCs not firing, problems of wired or wifi, movements of PCs, installation of new equipment among others.
PLUS: Rapid response.
Service provided 24 hours a day continuously. 7 days a week, 365 days a year.
Computer services that are critical or important to the business are monitored. Examples are: website, server files, database, security cameras, electronic mail, among others.
Are monitors availability of the service and use of resources (space free on disk, RAM, CPU, processes, among others).
Before the failure of a service or warning of high percentage of utilization of resources fires notification via e-mail 24 hours a day. In time of office, our staff of table of help is contact with the customer in order address the problem immediately.
PLUS: 24 x 7 x 365 service notifications via e-mail.
Backup of data
Custom solution design.
Multiple methods to ensure the availability of the information. On site and off site backup.
We monitor daily the correct execution of backups.
Evidence of restoration periodic.
Restoring data on demand.
PLUS: design of solution to measure without cost.
Tercerización del área tecnologica
Sea más ágil, mejore la eficiencia operativa, reduzca el costo y cumpla con las necesidades de los usuarios de nuevas aplicaciones y tecnologías con mayor rapidez.
- Mesa de Ayuda, soporte remoto. Monitoreo de servicios claves 7x24x365, con alertas via mail o sms.
- Personal técnico en sitio a demanda o en horario establecido.
- Guardia técnica full time, incluye días festivos y feriados nacionales.
- Consultoría en infraestructura macro.
- Gestión integral en respaldo de datos y planes de continuidad del negocio en caso de desastre.
- Gestión de la documentación de procesos del área.
- Gestión de los proveedores de servicios que giran entorno al área de tecnología.
- Gestión de compras.
- El servicio es regido por un exigente “Acuerdo de Nivel de Servicio”. Alineado a los estándares de ITIL.
Website and Corporate E-mail
The best relation cost-benefit of the market. Service personalized and with assistance to start without cost. Ask for reference of cases of success of companies that chose for our services.
|Cost per month
|10 Gb.||50 Gb||10||10|
Web sites and e-mail. Administration ONLINE – Backup – Webmail access – telephone support, skype, whats app, mail, or web support – anti-spam – C-Panel – PHP 5 + – password management – statistics WEB – FTP and SFTP – disc in the cloud
Hire paying with your credit card or PayPal account.
You will receive confirmation of payment instantly.
Our technical staff will contact you to begin. In time of office, from Mon. to Fri. from 9 to 18 hs. GMT – 3. Within the first 4 hours working from have received their payment.
Enable specific amounts expressed in dollars USA. Taxes included. Physical (paper) invoice is sent within 72 hours of hired service.
Maintenance of security weekly.
Protection of directories public with key
Management of files of your website Online in administration.
Besides the classic access FTP and SFTP.
Analytical statistics of accesses
Support to install and manage SSL certificates
PLUS: helps to create your first web site. Or to migrate your current site to our hosting.
Mail on behalf of your company
Administration free mail accounts, mailing, filter lists, forwarders, antivirus and antispam system.
Compatible with all those customers of mail electronic: Outlook, Thunderbird, Windows live. SSL and TLS support for secure connections.
Corporate webmail with modern interface accessible from any computer or smartphone.
Calendars and contacts on your personal devices.
PLUS: Configuration on computers and cell phones.
Disc in the cloud
Disk in the cloud accessible from PCs and phones Android (similar to DropBox, Google Drive or One Drive). Usable for backup or for access to sub-folders from any device and in any moment.
PLUS: Configuration on computers and cell phones to drive in the cloud.
Hundreds of applications and tools of the most used in the world available for free.
Some of the most used are:
PLUS: Advice that applications are optimal for its entrepreneurship, and installation free of charge.
IT Montevideo customers are national and international based companies.
Some of them operate in the following sectors:
– Manufacturing industry
– Gastronomic Industry
– Professional services
094 648 374